Save time & money with Microsoft Viva Topics

The biggest challenge of staff working with data? Finding the right information quickly. For example, it can be quite difficult to find an expert on a specific subject, understand company abbreviations or find the right documentation about (business) processes. Not really conducive to productivity. Microsoft Viva Topics can be the solution for your business. This automatically organises all knowledge, information and expertise within your organisation, making searching much more efficient and easier. Tech-Wales will explain how to save time and money with Microsoft Viva Topics.

As a Microsoft Partner, we know all the ins and outs of Viva Topics: we follow developments closely. Because we are regularly asked what exactly Viva Topics is, we explain this in this blog and discuss why we think that Viva Topics is of added value for many organisations.

What is Viva Topics?

Are you constantly asking colleagues for help or unnecessarily searching for information? That is a thing of the past with MS Viva Topics. MS Viva Topics is a kind of business Wikipedia, so for work-related knowledge. The solution uses Artificial Intelligence (AI) to bring together and manage knowledge and information within your organization. With MS Viva Topics employees will never miss relevant content again.

How does Viva Topics work?

Viva Topics builds, as it were, its own index of all content within Microsoft SharePoint, Outlook and Teams and turns it into Topics (subjects). These are presented to end users at various times. For example, an email may refer to a specific topic that is described on SharePoint. Then this topic will be underlined and, when selected, will automatically be provided with all relevant content about that one topic. Regardless of where this information is located. Is information missing within the topic? Then that can be added at any time. This automatically creates an organically growing knowledge base that can be used by the entire organisation.

Save time & money with Microsoft Viva Topics

Make information accessible to Viva Topics

In many governance processes, we see that organisations are quickly inclined to apply the open-closed-principle. But in the field of knowledge sharing, this is not always very practical. You don’t have to worry that employees will see information that is not intended for them. Viva Topics is a solution that runs within Microsoft 365. This means that existing rights and roles are automatically taken into account. Knowledge from closed Teams remains inaccessible to the rest of the organisation. So think carefully about the open-closed-principle, because perhaps other departments can learn from each other and work more efficiently as a result.

The most important features of Microsoft Viva Topics

Viva Topics offers several functionalities, but the most important ones at the moment are:

  • Make use of an artificial intelligence-driven knowledge base, so that all information is presented to the end user in a bundled way.
  • Present the right information to the right person at the right time.
  • There is no limit to the capacity of information processing. The more the better! Think of thousands to millions of articles, messages, discussions and emails.
  • Available in Microsoft Teams, Office, Outlook and SharePoint.
  • Topics are automatically created and managed by the artificial intelligence in Microsoft 365. End users can also create and edit topics.


At Tech-Wales we can set up MS Viva Topics for your business to help you gather your valuable knowledge and save you time and money. We offer a variety of business application consultancy services for specialised applications tailor made for your business. Contact us today to discuss the possibilities for your business.