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Business IT Support

Business IT Support – Computer Business Services

Tech-Wales offers a premium business IT Support service to our customers regardless of size. With a range of business IT support plans from Pay-as-you-go services to Monthly IT Support Contracts we offer flexibility without tying you into a long-term commitment. Tech-Wales will provide you with excellent computer support to look after your valuable computer equipment and data. We cover all areas of the UK including Swansea, Cardiff, Newport, Bridgend, Neath and Port Talbot, Llanelli, Carmarthen and West Wales. But we also offer our business IT support in England in places like Bristol and Brimingham. Make sure to also check our other Business IT Business Computer Services.

Business IT Support Tech-Wales

Business IT Support Tech-Wales

Choose the right level of Business Computer Support

We work with a wide variety of businesses from single person micro-businesses to the largest multi-national PLCs and we recognise that each of these different types of business require different levels of support services. Smaller business tend to be more cost-sensitive, and require less support than a larger businesses – our pay-as-you-go plans are perfect for smaller businesses or businesses that are at the start of their period of growth.

As your business gets larger, then you are more focused on ensuring that your employees can be more productive. You can typically save around £1,000 per month, by outsourcing your IT to an external organisation such as Tech-Wales rather than directly employing an IT professional. Also, by outsourcing your IT to Tech-Wales you don’t only get a single IT Professional but you get a whole team of IT professionals who are just a phone-call away.

See below to find your perfect IT Support Package.

Pay as you go business IT support

Pay as you go business IT support

Pay as you go business IT support

These plans are ideal for micro and small businesses who either infrequently require support services or who don’t want to pay a monthly fee. Get access to experienced, professional IT support technicians who will remotely diagnose and resolve most problems on the first call.

Pay-as-you-go customers benefit from

  • Only pay for IT support when you use it, no monthly outgoings.
  • Get up to 10% or 20% discounts on our standard daily rates.
  • Pay-as-you-go support packs never expire.
  • A Whole team of IT professionals are only a phone call away.
  • Use your support pack hours for both OnSite & Remote Support as required.
  • Get expert advice on the best systems for your business.

How much does it cost?

Our pay-as-you-go pricing is also simplicity itself:

Standard Hourly Rate: £50+vat per hour
Pre-Purchase 5 Hour Support Pack: £225+vat (10% discount)
Pre-Purchase 10 Hour Support Pack: £399+vat (>20% discount)

Monthly Business IT Support

Monthly Business IT Support

Monthly Business IT Support

Our monthly support plans mean that you benefit from our premier levels of support. We offer both a remote-only and fully-inclusive support plans and all of our  support plans are rolling month-on-month plans there is no minimum contract period. Monthly support customers get additional benefits over and above those of our pay-as-you-go customers. Monthly support plans deliver

  • A whole team of IT professionals who are only a phone call away.
  • Agreed Service-Level-Agreement, Response Times & Escalation Process.
  • Best-Endeavours out of hours support for site-wide system-down issues.
  • Pro-Active Server Monitoring.
  • Daily Backup monitoring and support/advice.
  • Expert advice on the best systems for your business & we really get to know how your business works.
  • Our lowest-daily rate for any additional support / project work.

How Much Does It Cost?

Our monthly support plans are based on the number of users (NOT DEVICES!) and number of servers that you would like us to cover. Plans start from just £75+vat per month covering 3 users for remote-only support and £120+vat per month for full support.

What places do we cover?

We can offer our business IT support services all over the UK. Examples of places we cover are:

Contact our Technical Director today to get your own personalised quotation today.

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