Microsoft Dynamics 365 Explained

Microsoft Dynamics 365 is a household name in IT. But which products and services exactly fall under it and how does everything integrate with each other? Tech-Wales explains what Microsoft Dynamics is and what it can do for your business.

What is Microsoft Dynamics 365?

Dynamics 365 is a bundle of cloud-based business software solutions from Microsoft. These are the CRM and ERP software solutions. The Dynamics 365 solutions integrate great with the Microsoft 365 solutions. You can think of Office, Word, Excel. The Dynamics 365 solutions also integrate well with Power BI and Azure Services.

Components within Dynamics 365

Microsoft Dynamics 365 is flexible and scalable. All solutions integrate flawlessly. You only choose what you really need and you only pay for what you use at that moment. Depending on the processes and needs in your business, you choose the modules that suit you:

• Dynamics 365 for Finance and Operations
• Dynamics 365 Business Central.
• Dynamics 365 for Sales

But Field Service, Customer Service, Project Service Automation, Marketing and Customer Insights are also part of Microsoft Dynamics 365. These integrate fully with all Dynamics 365 modules.

Microsoft Dynamics 365 Explained

Microsoft Dynamics 365 integrated with Office

Microsoft Dynamics 365 is integrated with Microsoft 365. This integration ensures that employees work much more efficiently and easily, which makes their work much more fun! For example, when an employee receives an email from a customer, all customer data and customer interactions of this customer, which are stored in Microsoft Dynamics 365, are immediately made visible in Outlook. This ensures that an employee communicates more easily and optimally with your customer.

Power Apps and Power Automate

Finally, it is also possible to work with the PowerApps and Microsoft Flow. PowerApps was launched by Microsoft at the end of 2015 and offers the possibility to build your own apps, requiring limited programming knowledge. If you can work with PowerPoint and Excel, it is very easy to develop your own app. Microsoft automate is an advanced workflow engine that makes it possible to automate tasks within Microsoft Dynamics 365 and Office 365.

Tech-Wales for MS Dynamics 365 solutions

At Tech-Wales we are experts in MS Dynamics 365 and will provide solutions that work for your business. Have a look at our business applications and how we can streamline your business. Also have a look at our accounting and finance system solutions. We can provide the perfect solution for your business. Do not hesitate and call us today on 01639 326001 to discuss.